Shipping & Returns
Domestic Shipping (UAE)
We offer free delivery within the United Arab Emirates. For security purposes, all deliveries must be made to a physical address such as a home or business address and not a P.O. Box.
All international orders are shipped by courier and are securely packaged and insured for their full value while in transit from Chandelle Jewellery to your final address. For security purposes, all deliveries must be made to a home or business address and not a P.O. Box.
Shipping and insurance charges depend on the country of delivery and the value of the item(s) purchased and will be included within the total bill issued to you by Chandelle Jewellery (please consult our sales team for these charges). Customs, duties and taxes levied or charged by your country of residence are your responsibility. To avoid any unexpected charges, please contact your local customs office prior to placing an order.
If you need to ship the item back for any reason, including but not limited to warrantied repairs, resizing, engraving or exchanging, our team can recommend a secure shipping option. Unfortunately due to the high costs associated with shipping and insuring fine jewellery, Chandelle Jewellery cannot bear any shipping expenses.
All of our jewellery comes neatly packaged in our beautiful white and pink branded wooden boxes along with a copy of your invoice and Chandelle certificate.
7 Days Return Policy
Your satisfaction is our first concern so if for any reason you’re not satisfied with your purchase you can return any unused item without custom engraving or sizing, with the exception of gifts, in its original new condition within 7 days from the date of purchase for a exchange. Unfortunately, we cannot accept returns on special order items.
When we receive your return and it is accepted, your exchnage item will be processed in a matter of days. Upon receiving your return, the item will be reviewed by our Quality Control department. Please note that items showing signs of wear or those that have been engraved, altered, resized, or damaged in any way cannot be accepted for return. Returns without a receipt or items that are improperly packagedwill be refused for receipt.